Bob Daffin from the Air Force Reserve Command at Robins Air Force Base, Georgia, offers insights to attendees at the Nov. 19-21 340th Flying Group continuous process improvement event at Joint Base San Antonio-Randolph, Texas, facilitated by his improvement process mentee, Teresa Davies and Lt. Col. Sara Linck. The CPI event was held, to find solutions for issues that occur when Reservists transition between pay statuses. (U.S. Air Force photo by Janis El Shabazz)