Lt. Col. David Bruce, 97th Flying Training Squadron instructor pilot at Sheppard Air Force Base, Texas, briefs Col. Brent Drown on road blocks his group identified during the Nov. 19-21 continuous process improvement event at Joint Base San Antonio-Randolph, Texas, held to address pay issues that occur when Reserve members transition between pay statuses. Drown, 340th Flying Training Group deputy commander, stood in for the improvement process champion, 340th FTG Commander Col. Allen Duckworth. (U.S. Air Force photo by Janis El Shabazz)